Q: Your subscription amounts are in sterling (GBP). How will I be charged in my local currency?
A: Our payment provider, Stripe, will make the conversion at their current exchange rate which is close to the current mid-market rate.
Q: Can I cancel my membership at any time?
A: Yes. Either email us at firstname.lastname@example.org or go to Settings from the Members Area home page and click on "Cancel Membership". We won't press you to rejoin but it would be helpful if you tell us why you are cancelling. When you cancel you will lose access to your membership benefits at the end of your current billing period. Alternatively, you can email us and request an immediate deletion of your account.
Q: I am no longer a Student / I am now 65. How do I change my membership plan?
A: You can update your membership plan by logging into the Members Area home page and going to Settings. On the settings page, click on "Change Membership Plan", and then complete the form, selecting the plan you would like to switch to. Your new plan will commence (and you will then be charged) when you reach the end of your current billing period. You can find the date your current billing period ends on the Settings page. Note: If your current membership plan has already expired following a cancellation request, you will need to click the link to "Restart Membership" instead. If you have any questions or encounter any difficulties please email us at email@example.com.
Q: My credit/debit card has expired. Where can I update my billing details?
A: You can update your card details by logging into the Members Area home page and going to Settings. On the settings page, complete the "Update Billing Method" form with your new card details. Note: If your current membership plan has already expired due to too many failed attempts to charge your expired card, you will need to click the link to "Restart Membership" instead. If you have any questions please email us at firstname.lastname@example.org.
Q: How does i4is use my membership contribution?
A: Members contributions go toward things such as projects and programmes and the inevitable business overheads such as hosting this website, software licences, fees etc. Members receive an annual report each year including our finances based upon our annual returns to the UK and US company regulators.
Q: How do I know I am logged in and how do I know I am seeing members-only pages?
A: Your name will appear at the top right below the banner graphic.
For example -
If you are looking at a members-only page then you will see, below this -